When you subscribe to our service, you will automatically become a VIP customer.

As a VIP customer, you enjoy the following benefits:

- The best price and discount on our products.
- Free gifts with a total value of over 660 DKK.
- Always free shipping (regular price 39 DKK).
- Always first in line.
- Exclusive access to our new product before anyone else, as well as at an introductory price.

No, there is no binding period on our subscription.

This means it can be canceled at any time.

You just need to remember to cancel at least 48 hours before your next delivery if you do not want it.

You can easily and quickly edit your subscription by clicking on the link here:

You can also find editing options under "Contact and Help" as well as at the bottom of the website.

At REBUILT PERFORMANCE, we have made it easy and secure for you to shop.

Payment options:
You can pay with Visa,
Mastercard, Dankort, MobilePay, Apple Pay, PayPal, Shop Pay, Google Pay.

The total amount is only charged when the items are shipped from our warehouse.

Our terms and conditions apply to all deliveries from Rebuilt.

When you make a purchase, the agreement is made between you as a private individual and Rebuilt Performance ApS with registration number:  42 97 78 96.
Address:

Office:

Thorsvej 9, 6640 Lunderskov, Denmark

Warehouse & Returns:
Borupvej 4, 7330 Brande, Denmark

You can contact us by email at kundeservice@rebuiltperformance.dk or by phone at +45 20 14 17 83

Payment

At the time of ordering, the prices listed on the website apply. All prices include VAT. Delivery costs are disclosed at the time of ordering. 

We offer a range of payment options, which you will be informed about when placing your order. You will always be offered one or more payment methods without fees, but additional costs may apply to certain payment options, which will be disclosed when you select them. 

An SSL-encrypted connection is used for the payment transaction. 

The amount is only charged when the goods are shipped from Rebuilt. It is never possible to charge more than the amount you approved at purchase. 

You can pay with Visa, Mastercard, Dankort, MobilePay, Apple Pay, PayPal, Shop Pay, Google Pay, American Express, and Union Pay.

Reservation of amount

If you pay with an international payment card, the amount is reserved immediately. 

The money is reserved on your card or account until we ship the item and charge the amount, or until the money is released according to the agreement with your card issuer. 

The validity period has expired and can be used for a later purchase. When buying gift cards, the purchase amount is not included in the conditions for offers. 

Delivery

At Rebuilt, we offer free home delivery on purchases over 399 DKK.

Our delivery time is 1-3 business days with DAO Parcel Shop and DAO Home Delivery.

DAO delivers packages all 7 days of the week.

Order before 10 AM on a weekday (Monday-Friday), and your order will be shipped the same day.

Shipping prices start from 39 DKK. But you can also get free home delivery if you purchase for more than 399 DKK.

Your order will be delivered using the shipping method you select when placing your order.

Depending on the chosen method and the total order amount, a shipping fee may be charged. For orders of larger or heavier items, some shipping methods may not be available. 

We always provide the expected delivery time on the website, which varies depending on the chosen delivery method.

The expected delivery time is calculated in business days – and we always strive to deliver within the estimated number of business days for delivery. 

Delivery of goods from Rebuilt is considered complete when you as the consumer have received the item. The risk and responsibility for goods purchased from Rebuilt transfer to you as the consumer at the time of delivery.  

Uncollected packages 

It is your responsibility to pick up or receive your order in accordance with the instructions you receive regarding delivery.

Packages not collected within the deadline stated in the delivery notice will be returned to our warehouse. We will charge the actual costs associated with the package being returned to us. 

Right of withdrawal

The cancellation period is 31 days after the day you received your item. If you ordered several different items in one order but they are delivered separately, the period runs from the day you receive the last item. 

You have 31 days to notify us that you want to cancel your purchase. Once you have notified us, you have 14 days to return the item to us. 

For health protection or hygiene reasons, the right of withdrawal is forfeited if sealed food products have been opened after delivery.

Please contact kundeservice@rebuiltperformance.dk if you regret your purchase or want a refund.

Cancellation of part of the purchase

If you have purchased multiple items from us in the same order, you have the option to return one or more items even if they were bought in a single order. Please note that any volume discounts and eligibility for free shipping may be affected. 

Returns

You must cover the costs of returning the package, and you are liable if damage occurs during transport or if the package does not reach our correct return address. 

Certain items cannot be returned by regular mail. This applies, for example, to very large or heavy products. The return costs for these items will generally be more expensive than shipping a standard package, but the shipping fee is expected to cost a maximum of DKK 1,000.00, NOK 1,000.00, SEK 1,000.00, FI EURO 130.00. 

Warranty

When shopping with us, we offer a 24-month warranty. 

You must make a complaint within a "reasonable time" after discovering the defect. If you complain within two months after discovering the defect, the complaint will always be considered timely.

For products with limited shelf life, your right to complain is limited by the shelf life period that Rebuilt has promised you. 

If your complaint is justified, it means you can either have the item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation. 

When you want to make a complaint about a product, please contact us in writing so the further process can be arranged. To facilitate handling, please include a photo and describe the defect on the product.

If it is a food product, a photo of the LOT number must be included (usually found near the expiration date on the product). 

If the item must be returned, it must always be sent back in proper packaging and using our return label. Remember to get a receipt for the shipment. 

Prices, offers, and discount codes

We occasionally offer promotions, discount codes, and gifts; these are only valid during the period stated in connection with the offer and while supplies last.


Offers activated with a discount code cannot be combined with other offers, and only one discount code can be used per order. 

If you return your order in whole or in part, you may no longer meet the conditions for the offer, which may mean you have to return any received gifts or no longer receive a certain discount. 

The above also applies to quantity discounts, which will be forfeited if the conditions for them are no longer met. 

Orders with errors, including pricing errors, can be canceled if you reasonably should have been aware that it was a mistake. 

Contact information for Rebuilt

We can be contacted by phone, email, chat, or via the contact form below.

Phone: +45 20 14 17 83
Open from: 9 - 13

Live Chat: Open from: 9 - 13

Live chat can be accessed via the icon at the bottom left corner. 

CVR: 42977896

Email: kundeservice@rebuiltperformance.dk

Office:
Thorsvej 9, 6640 Lunderskov.

Warehouse & Returns:
Borupvej 4, 7330 Brande

Instagram: @rebuiltsupps

Facebook: Rebuilt Performance 

Complaint access

If you as a consumer want to complain about your purchase, you should contact customer service at kundeservice@rebuiltperformance.dk If we are unable to find a solution, you can send a complaint to:

Center for Complaint Resolution
Nævnenes Hus
Toldboden 2
8800 Viborg

www.naevneneshus.dk

To file a complaint, the item or service you want to complain about must have cost at least DKK 1,110 and at most DKK 100,000. For complaints about clothing and shoes, the price must have been at least DKK 720. There is a fee to have the complaint processed.

If you reside in an EU country other than Denmark, you can file a complaint through the EU Commission's online complaint portal here - http://ec.europa.eu/odr

If you choose to place a pre-order, this will be clearly indicated in the product title.

In the product description, you can find information about the expected delivery time, which indicates how many days may pass before the item is shipped.

If you have ordered multiple items in the same order, some of which are pre-orders, the entire order will be shipped when the pre-order is ready for delivery.

If your pre-order has a waiting time of more than 7 days, we need to charge your account before shipping.

This is because we cannot reserve funds for an extended period, and the order will be canceled if payment cannot be obtained.

Please note that the delivery time may change, as it is based on estimates.

Any changes to the expected delivery time will be updated on the product page.

You can order products by clicking on products and selecting your desired items.

To complete your order, we need the following information.

• Your shipping, order information & billing address.
• Phone number & email address for order confirmation and billing.
• Payment method - please use one of the following payment methods
   - Quickpay (all types of VISA and Mastercard)
   - MobilePay

No, the only time there may be longer delivery times is during promotional campaigns, holidays, and similar occasions.

The tracking number is only activated once our courier has the package in possession.

Therefore, please wait one day before your tracking number is activated.

If there is no update on your tracking number for several days, please contact our customer service.

Have you checked your spam folder?
If your order confirmation is not there either, it may be that your order did not go through. Contact us, and we can confirm whether it went through.

Our delivery time is 1-3 business days with DAO Parcel Shop and DAO Home Delivery.

DAO delivers packages all 7 days of the week.

Order before 9 AM on a weekday (Monday-Friday), and your order will be shipped the same day.

We deliver directly to customers in Denmark using our
delivery partner. We do not deliver abroad at the moment, but in the future we will, so stay tuned :-).

Order before 9 AM on a weekday (Monday-Friday), and your order will be shipped the same day.

Shipping prices start from 39 DKK. But you can also get FREE HOME DELIVERY if you purchase for more than 399 DKK.

Our delivery time is 1-3 business days with DAO Parcel Shop and DAO Home Delivery.

DAO delivers packages all 7 days of the week.

If for any reason you are not satisfied with the Rebuilt products or your results with them, our products can be returned for a full refund (excluding shipping).

If you wish to request a refund for your purchase, it will be offered within 30 days if it meets the following requirements:

1. The item(s) must not have been used in a way that significantly reduces their commercial value.

This could include opening and removing the freshness seal and starting to use the product.

This is because food safety and hygiene regulations unfortunately void the right of withdrawal once a sealed food product has been opened.

2. Please include the invoice for the purchase as proof that the returned item(s) were bought from us at www.rebuiltperformance.dk.

3. When returning, you are responsible for ensuring the item is securely packaged, and you bear the risk for the item from the time of delivery.

4. Please send an email to a customer support representative at kundeservice@rebuiltperformance.dk.

5. Once you have done this, return the product(s) (in their original packaging with the freshness seal unopened) via a traceable postal service to the address provided by our customer support representative.

6. You have 30 days from the date you receive the product to contact us. Any return requests received after 30 days will not be processed.

7. Incomplete, unclear, or illegible complaints will be considered invalid.
8. Once the item(s) have been returned, the purchase price of the product(s) will be refunded to you.

We would like to remind you that you have 30 days from the date you received the product to contact us. Any return requests received after 30 days will not be processed.

If you follow the above guidelines, we will strive to refund the product price to you (minus shipping costs) once the item(s) have been received by us. The amount will be visible in your account within 5-10 business days.