Terms of Action
General Terms and Conditions (GTC) Rebuilt Performance ApS Commercial Register Number (CVR): 42977896
Office and contact address: Thorsvej 9, 6640 Lunderskov, Denmark
Warehouse and returns: Borupvej 4, 7330 Brande, Denmark
Email: kundeservice@rebuiltperformance.dk Phone: +45 20 14 17 83
These General Terms and Conditions apply to all deliveries from Rebuilt Performance ApS. By purchasing, a contract is concluded between you as a private individual and Rebuilt Performance ApS.
Payment
The prices stated on the website at the time of order apply. All prices include statutory VAT. Shipping costs are shown during the order process.
The available payment options will be shown during the order process. At least one fee-free payment method is always offered. Additional costs may apply for certain payment methods, about which we will inform you in advance.
All payment transactions are conducted over an SSL-encrypted connection.
The amount will only be charged when the goods are shipped by Rebuilt. A higher amount than confirmed during the order process will never be charged.
The following payment methods are accepted: Visa, Mastercard, Klarna, Apple Pay, PayPal, Shop Pay, Google Pay, American Express, and Union Pay.
Amount reservation
When paying with an international payment card, the amount is reserved immediately. The reservation remains until the goods are shipped and the amount is charged or until the release is made according to the agreement with your card issuer.
Delivery
We offer free delivery for orders over 53 EUR.
Delivery time: 1 to 3 business days with DPD.
If you order by 3:00 PM on a business day (Monday to Friday), your order will be shipped the same day. Shipping cost: 5 EUR.
Your order will be delivered using the shipping method you selected. Delivery is considered complete when the goods have been handed over to you. The risk for the goods passes to you as the consumer upon handover.
Uncollected packages
It is your responsibility to receive or collect your order according to the details in the delivery notification. Packages not collected within the deadline will be returned to our warehouse. We will charge the actual return shipping costs incurred.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day you or a third party designated by you took possession of the goods.
To exercise your right of withdrawal, you must notify us (Rebuilt Performance ApS, Thorsvej 9, 6640 Lunderskov, Denmark, kundeservice@rebuiltperformance.dk) by means of a clear statement, e.g., by email, informing us of your decision to withdraw from this contract.
The right of withdrawal expires for sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery (§ 312g para. 2 no. 3 BGB).
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you immediately and no later than 14 days from the day we receive your withdrawal notice. You bear the direct costs of returning the goods.
Partial Withdrawal
You can return individual items from an order even if multiple items are included in one order. Please note that any quantity discounts or free shipping granted may be lost in this case.
Return Shipment
You bear the costs of the return shipment. You are liable for any loss in value of the goods if this is due to handling them beyond what is necessary to check their condition, properties, and functioning. Certain goods cannot be returned via standard shipping. The return shipping costs for large or heavy goods are expected to be no more than 100 EUR.
Please return the goods in secure packaging and keep your shipping receipt.
Statutory Warranty Liability
The statutory warranty law applies. Defects must be reported within a reasonable period after their discovery. A defect notification within two months of discovery is always considered timely. The statutory warranty period is 24 months from the delivery date.
In case of a justified complaint, you are entitled to subsequent performance (repair or replacement), and if this fails, to withdraw from the contract or reduce the purchase price.
Please contact us in writing in case of defects. Include a description of the defect as well as photos. For food products, a photo of the LOT number must be included.
Prices, Offers, and Discount Codes
Offers and discount codes are only valid during the specified period and while supplies last. Discount codes cannot be combined. Only one discount code applies per order. Orders with obvious pricing errors may be canceled.
Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find at the following link: https://ec.europa.eu/consumers/odr
We are not willing or obligated to participate in dispute resolution proceedings before a consumer arbitration board. If you have complaints, please contact us directly first at kundeservice@rebuiltperformance.dk.